Order status and withdrawal

Enter the order number and the email or phone number you gave in the order — you will see the status and package tracking, and you can cancel the order or request a withdrawal. No account needed.

Frequently asked questions

How quickly will I get my money back?

We refund the money after we receive the item back — the statutory deadline is 14 days, usually within 1–2 business days, to the same payment method you used.

Who pays for the return package?

If the item is not defective, the buyer pays for the return package. If the item is defective or the wrong item was delivered, we provide the shipping label.

Can earrings be returned?

For hygiene reasons, the right of withdrawal does not apply to earrings — they cannot be returned, except for a manufacturing defect.

Can I withdraw from only part of the order?

Yes — select the specific items and quantity you want to return.

More than 14 days have passed — what should I do?

Submit a request anyway — we will review it individually, and the answer will appear with the request status on this page.

ROTAS69 Inner Ø	US	EU	UK	Circumference
14.5 mm	3.5	46	G	45.6 mm
14.9 mm	4	47	H	46.8 mm
15.3 mm	4.5	48	I	48.1 mm
15.7 mm	5	49	J	49.3 mm
15.9 mm	5.25	50	J½	50.0 mm
16.1 mm	5.5	51	K	50.6 mm
16.5 mm	6	52	L	51.8 mm
16.9 mm	6.5	53	M	53.1 mm
17.3 mm	7	54	N	54.4 mm
17.7 mm	7.5	56	O	55.6 mm
18.1 mm	8	57	P	56.9 mm
18.5 mm	8.5	58	Q	58.1 mm
18.9 mm	9	59	R	59.4 mm
19.4 mm	9.5	61	S	60.9 mm
19.8 mm	10	62	T	62.2 mm
20.2 mm	10.5	63	U	63.5 mm
20.6 mm	11	65	V	64.7 mm
21.0 mm	11.5	66	W	66.0 mm
21.4 mm	12	67	X	67.2 mm
21.8 mm	12.5	68	Y	68.5 mm
22.2 mm	13	70	Z	69.7 mm
22.6 mm	13.5	71	Z+1	71.0 mm
23.0 mm	14	72	Z+2	72.3 mm
23.4 mm	14.5	74	Z+3	73.5 mm
23.8 mm	15	75	Z+4	74.8 mm

Order status and withdrawal

Frequently asked questions

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