Ordering and delivery
When will my order be sent?

All orders are processed within 1–2 working days after receiving payment. If urgent delivery is needed, please contact us.
What are the delivery methods and how much do they cost?

We deliver with Omniva, DPD, Venipak, Latvijas Pasts, and Unisend services to all available countries and regions.

The delivery price is calculated during the order processing.

Free delivery to parcel machines in Latvia — for orders over 30 EUR.
How long is the delivery time?

The approximate delivery time for each country is indicated on the product page.

The exact delivery time is calculated and shown during the order processing, taking into account the chosen delivery method and destination.

During promotion periods and holidays, delivery may be delayed by 1–3 working days.
How to track the shipment or change the address?

After sending, you will receive a tracking number to the provided email. If you need to change the delivery address, please contact us as soon as possible.
What to do if the shipment is not received?

If you have not received the package by the specified time, contact us — we will check the delivery status and help resolve the situation.

Product quality and materials
What materials are your jewelry made of?

Our jewelry is made from high-quality medical steel or medical Gold — a special hypoallergenic alloy. They are additionally coated with real gold, platinum, or rhodium. The range also includes jewelry with natural stones. Read more about medical gold here.
Is there nickel in the jewelry?

No, our jewelry does not contain nickel — they are also suitable for people with sensitive skin and allergies. We carefully choose suppliers and collaborate only with those whose products do not contain nickel.
Do the jewelry lose color and shine?

Our jewelry has a durable coating that maintains its color and shine for a long time with proper care. You will find practical care tips in our blog.
How to properly care for jewelry?

We recommend avoiding contact with water, perfumes, and household chemicals. Store in a dry place, separately from other jewelry. Find more tips in our blog.
Can natural stone jewelry differ in appearance?

Yes, the color and texture of natural stones can vary slightly, making each piece unique.

Payment and Security
What types of payment do you accept?

We accept payments with bank cards (Visa, Mastercard, American Express, Maestro, UnionPay), Apple Pay, Google Pay, Shop Pay, as well as local payment solutions: Swedbank, SEB, Citadele, Luminor, Revolut, N26, Danske Bank, Handelsbanken, OP, Nordea, Coop, Šiaulių bankas, LHV, Ålandsbanken, POP Pankki, iDeal, Bancontact, Klarna, and other supported banks.
Is it safe to make a payment on your website?

Yes, our website is protected with an SSL certificate, all payments are secure and encrypted.
Do you accept cash payments upon delivery?

No, orders are paid online before delivery.
Can I receive an invoice for the purchase?

Yes, after the order is paid, an order confirmation is sent to your email. You can download the prepared invoice in PDF format from your account in our store — in the My Orders section.
Can I use a discount code?

Yes, you can enter the discount code both in the shopping cart and during the order checkout.

Returns and Exchanges
Can I return or exchange jewelry?

Yes, you can return or exchange the product within 14 days after receipt. To learn more and submit a request, please visit our refund policy page.
How do I apply for a return or exchange of a product?

All information about the return or exchange procedure can be found on our refund policy page. Please read the terms carefully and follow the instructions.
Are there any exceptions to returns?

Jewelry can only be returned if:

— it has not been worn or damaged;
— the original packaging and full set are preserved;
— the appearance of the product has not significantly changed.

Detailed terms are available on our refund policy page.
How long does it take to process a return?

Returns are processed within 1–3 business days after receiving the product.
Where will I receive the refund?

The refund is made to the same payment method used for the purchase. Alternatively, after agreement, the refund can be made as store credit for future purchases.