Frequently asked questions

Orders placed and paid for by 13:00 (Latvian time) on a working day are handed over for delivery the same day. Orders placed after 13:00, at weekends or on public holidays are dispatched on the next working day.

We deliver by DPD courier to your door. The price depends on the country – from €6,99 (Poland) to €59,99 (Norway). You'll find the price for each country on our Delivery and payment page.

Other delivery options, where available for your address, are shown at checkout together with their prices.

Yes – DPD courier delivery is free once your order reaches a set amount, which depends on the country: from €100 (for example, Germany and Poland) to €450 (Norway and Switzerland). See the full list on our Delivery and payment page.

Orders placed by 13:00 (Latvian time) on a working day are dispatched the same day. DPD courier delivery to European countries then typically takes 3–7 working days.

During sales and holiday periods, delivery may take 1–3 working days longer.

As soon as your parcel is handed to the carrier, we email you a tracking number and link. If the tracking information hasn't updated for more than 3 working days, please get in touch.

Yes – until your parcel is handed to the carrier, we'll change the address within the same country free of charge. Use the Order status and returns page or contact us as soon as possible. Once the parcel has been dispatched, a change isn't always possible.

If your parcel can't be delivered or isn't collected, it comes back to us – we'll get in touch to arrange for it to be sent again, which may involve an additional delivery charge.

If your parcel arrives damaged or something is missing, please photograph the packaging if you can and contact us within 48 hours. If tracking shows the parcel as delivered but you haven't received it, let us know within 7 days – we'll check its status and resolve the issue.

Our jewellery is made from high-quality medical steel or medical gold – a special hypoallergenic alloy – and plated with real gold, platinum or rhodium. Our range also includes pieces with natural stones. Read more about medical gold on our blog.

No, we don't use nickel in our jewellery, so it is also suitable for people with sensitive skin and allergies. We choose our suppliers carefully and only work with those whose products are nickel-free.

Our jewellery has a durable plating that keeps its colour and shine for a long time with proper care. You'll find practical care tips on our blog.

Avoid contact with water, perfume and household chemicals, and store your pieces in a dry place, away from other jewellery. For more tips, visit our blog.

Yes, the colour and texture of natural stones can vary slightly, which makes every piece unique.

The sizes available for each ring are listed on its product page. The most accurate way to find your size is to measure the inner diameter of a ring that already fits you, or ask any jeweller to do this for you. If you're torn between two sizes, contact us and we'll help you choose.

The length of every chain, necklace and bracelet is shown on its product page, next to the size options or in the description.

Within 14 days of receiving your order, you can exchange an unworn item for a different size or return it – see Returns and exchanges.

We accept payment cards (Visa, Mastercard, American Express, Maestro, UnionPay); Apple Pay, Google Pay and Shop Pay; online bank payments via Montonio (Swedbank, SEB, Citadele, Luminor, Coop Pank, Revolut); and Klarna, iDEAL (Wero), Bancontact and MobilePay. Payment is made online, in euros, when you place your order.

Yes, our website is protected by an SSL certificate, and all payments are secure and encrypted.

No, all orders are paid for online before delivery.

Yes. Once your order is paid, we email you an order confirmation. You can download a PDF invoice from your account in our shop, under Orders.

Yes, you can enter a discount code either in your cart or at checkout.

Yes – you can return or exchange an item within 14 days of receiving it, without giving a reason. The full terms are set out in our refund policy.

On the Order status and returns page, enter your order number and your email address or phone number, select the items and submit your request. You don't need an account. Once your request is approved, we'll send you instructions.

Please send the item by courier to our warehouse: ROTAS69 (SIA MANUM), Lielā iela 90, Daugavpils, LV-5415, Latvia, tel. +371 25946564. If it suits you better, you can also send it to a parcel locker in Daugavpils. Return postage is paid by the customer, unless the item is faulty.

Items must be unworn, undamaged and free of any signs of use, and returned in their original packaging with all components. If an item shows signs of wear, we will reduce the refund in line with its loss in value.

Earrings (for hygiene reasons) and gift cards cannot be returned. For full details, see our refund policy.

We usually refund your money within 1–2 working days of receiving the item back.

Your refund goes back to the payment method you used for the purchase. If you prefer, you can receive it as store credit for future purchases. Delivery and return postage costs are not refunded, except for faulty items.

For hygiene reasons, the right of withdrawal does not apply to earrings – they cannot be returned unless they have a manufacturing defect.