Shipping policy

This shipping policy applies to all orders placed through the ROTAS69 online store (SIA MANUM). Orders for delivery to Latvia, Lithuania and Estonia are placed on www.rotas69.lv, www.rotas69.lt and www.rotas69.ee respectively, and orders for delivery to the countries listed in the section “Courier delivery in Europe” are placed on www.rotas69.com. Here you will find full information on delivery methods, prices, delivery times, package tracking and what to do in unforeseen situations. All prices are in euros (EUR) and include VAT.

At a glance

• Orders placed by 13:00 on a business day (Latvian time) are handed over for delivery the same day.
• Delivery to a package locker in Latvia — from €1,71; in 99% of cases the package is in the locker the very next business day.
• Free delivery to a package locker anywhere in the Baltics on orders from €30.
• We also deliver by DPD courier to your address anywhere in the Baltics (€7,99) and to most European countries.
• We email you a tracking number for every package.

Order processing

We process and dispatch orders on business days. If your order is placed and paid for by 13:00 on a business day, Latvian time, we hand it over to the carrier the same day. Orders placed after 13:00, on weekends or on public holidays are dispatched on the next business day.

As soon as your package has been handed over to the carrier, you will receive a confirmation with the package tracking number at the email address given in your order.

Delivery to package lockers in the Baltics

The most convenient and economical way to receive your order is a package locker. At checkout, choose the package locker nearest to you from the list provided. Delivery to a package locker in the Baltics usually takes 1–2 business days; if your order is placed by 13:00 on a business day, in 99% of cases the package is in the locker the very next business day.

In Latvia

In Lithuania and Estonia

Free delivery

In Latvia, Lithuania and Estonia, delivery to a package locker is free when your order total reaches €30.

In other European countries, DPD courier delivery is free once your order reaches the amount shown for that country in the table (see the section “Courier delivery in Europe”).

Courier delivery by DPD

If you would rather receive your package at home or at your office, we offer DPD courier delivery to your door. Before delivery, the courier will contact you on the phone number given in your order.

In the Baltics

Courier delivery in Europe

We deliver to most European countries by DPD courier. Once your order reaches the amount shown in the table, delivery is free.

Delivery times

• Package lockers in the Baltics: 1–2 business days (if you order by 13:00 — in 99% of cases the next business day).
• DPD courier in Latvia: 1–2 business days.
• DPD courier in Lithuania: 1–2 business days.
• DPD courier in Estonia: 1–3 business days.
• DPD courier in Europe: estimated delivery times for each country are given in the table “Courier delivery in Europe”; for packages to the United Kingdom, Switzerland and Norway, delivery times may be affected by customs procedures.

The delivery times stated are approximate and are counted from the moment the package is handed over to the carrier. During busy periods (for example, the festive season), delivery may take slightly longer.

Package tracking

Once your package has been handed over to the carrier, we email you a tracking number and a link where you can follow your package’s journey right up until you receive it. If the tracking information has not been updated for more than 3 business days, please contact us and we will find out where your package is.

Collection and storage at the package locker

Once your package has been placed in the package locker, you will receive a text message or email from the carrier with a code to open the locker door. Packages are usually kept in the package locker for 7 calendar days (the exact period depends on the package locker network). If the package is not collected within the storage period, it is returned to us. In that case, we will contact you and offer either to send it again at your expense or to cancel the order; if the order is canceled, we deduct the actual cost of returning the package from the amount to be refunded.

Damaged, incomplete or lost packages

We carefully check every piece of jewelry before dispatch and pack it securely. If, however, the package you receive is damaged, the packaging has been opened or something is missing from your order:

• if possible, take photos of the packaging and its contents;
• contact us within 48 hours of receipt, quoting your order number and attaching the photos.

We will contact the carrier and resolve the matter as quickly as possible — we will send the item again or refund your money. If the tracking system shows the package as delivered but you have not received it, please let us know within 7 days.

Changing the delivery address

Until your package has been handed over to the carrier, you can change the package locker or delivery address free of charge, either yourself on the Order status and returns page or by contacting us. You can only choose a new package locker or address within the same country. Once the package has been dispatched, a change of address is not always possible — it depends on what the carrier can offer.

Customs and taxes outside the EU

No customs duties apply to deliveries within the European Union. Packages sent to countries outside the EU (the United Kingdom, Switzerland and Norway) may be subject to customs duties, import VAT or handling fees in the destination country — these are paid by the recipient in accordance with the rules of that country. These costs are not included in the price of the goods or of delivery.

Your rights

Under the Consumer Rights Protection Law and Cabinet Regulation No. 255 of 20.05.2014 “Noteikumi par distances līgumu” (Regulations Regarding Distance Contracts), the goods must reach you no later than 30 days after your order is confirmed, unless we have agreed otherwise. If delivery is delayed, you have the right to set a reasonable additional period and, if the goods are not delivered within that period either, to withdraw from the contract and receive a refund of the full amount you have paid. More information about the right of withdrawal can be found in our Refund Policy.

Contact us

If you have any questions about delivery, we will be happy to help:

• Email: info@rotas69.com
• Phone: +371 25946564
• Contact form
• Order status and returns

SIA MANUM, Lielā iela 90, Daugavpils, LV-5415, Latvia.